Refund & Returns Policy

Refunds and Returns Policy

Effective Date: 2024/12/22

At JNL Pty Ltd, we are committed to ensuring customer satisfaction with our blue light blocking glasses. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returns and refunds. Please read this policy carefully.

1. General Return Policy

(a) You may request a return or refund within 30 days of receiving your product. After this period, we cannot accept returns or process refunds.

(b) To be eligible for a return, the product must be:

  • Unused and in the same condition as received.
  • In its original packaging with all accessories included.
  • Accompanied by proof of purchase (order confirmation or receipt).

(c) Returns that do not meet these criteria may be rejected or subject to a restocking fee of up to 20%.

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Items marked as final sale or clearance.
  • Products that have been personalized or customized.
  • Damaged items caused by improper use, negligence, or accidents.

3. Return Process

(a) To initiate a return:

  1. Email us at [email protected] with your order number, reason for return, and photos if the product is defective or damaged.
  2. Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to proceed.

(b) Ship the product to the following address: JNL Pty Ltd 470 Striga Street [City, State, ZIP Code, Country]

(c) You are responsible for return shipping costs unless the product is defective or incorrect due to our error.

4. Refunds

(a) Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

(b) Approved refunds will be processed within 7-10 business days and credited back to the original payment method. Depending on your payment provider, it may take additional time for the refund to appear in your account.

(c) Shipping costs are non-refundable, except in cases of defective or incorrect products.

5. Exchanges

(a) We only replace items if they are defective or damaged. If you need an exchange, email us at [email protected] within the 30-day return window.

(b) Exchanges are subject to product availability. If the desired item is out of stock, we will process a refund instead.

6. Damaged or Defective Products

(a) If you receive a defective or damaged product, please notify us within 7 days of delivery by emailing [email protected] with:

  • A description of the issue.
  • Photos of the defective or damaged product.

(b) We will arrange for a replacement or full refund, including shipping costs, at no additional charge to you.

7. Contact Information

If you have any questions or need assistance with your return or refund, please contact us:

Thank you for shopping with JNL Pty Ltd. We appreciate your trust in our products and are committed to providing you with excellent service.